Refund and Return Policy for Kisanecom
- 1. Eligibility for Refunds
- We strive to deliver fresh, high-quality farm produce and products. However, if you are unsatisfied with your purchase, you may be eligible for a refund under the following conditions:
- Damaged or Spoiled Items – If the product arrives damaged, spoiled, or defective.
- Incorrect Order – If you receive the wrong product or an incorrect quantity.
- Non-Delivery – If your order does not arrive within the estimated delivery time.
- 2. Refund Request Process
- To request a refund, please follow these steps:
- Contact Us within 24-48 hours of receiving your order at [email protected] or 9847489051
- Provide your order number, photos of the damaged or incorrect item, and a brief description of the issue.
- Our team will review your request and respond within 3-5 business days.
- Replacement – We resend the correct or fresh product at no extra cost.
- 3. Non-Refundable Items
- The following items are not eligible for refunds:
- Fresh produce that was not stored properly after delivery.
- Delayed delivery due to weather or unforeseen circumstances.
- 5. Contact Us
- For any refund-related queries, reach out to us at:
- Email: [email protected]
- Phone: 9847489051